Postage, Freight & Shipping

Photoland ships with Australia Post, local & interstate couriers. Shipping fees are calculated on a combined basis of destination, weight and volume and fixed rate shipping.

We may ship some orders in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

  • We only ship to Australian addresses.
  • To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
  • Oversized items that don't fit Australia Post standards will be shipped via a courier company for Door-to-Door service, depending on your location.
  • If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Photoland reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Credit Card

We accept Visa, MasterCard and American Express. Bank regulations require that the billing address of the order match the billing address associated with your credit card.

For our online Credit Card facility we use PayPal. You do not need a PayPal account to pay via Credit Card. Simply checkout by choosing PayPal (default) in the Payment Method and continue to confirm your order. After clicking Confirm Order , you will be directed to the PayPal payment web page where you can either login to PayPal or checkout with credit card details (no login required).


Bank Transfer / Electronic Fund Transfer (EFT)

Bank transfers are handled directly by the office. If you prefer to pay by EFT, please email info@photoland.com.au. We will return email an invoice with EFT details.


Fraud Protection Policy

For your protection orders are subject to Photoland's verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back). Should your order require verification, you will be notified by phone or email.

Photoland reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.

Photoland
4.8
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Tanya Gabe
Tanya Gabe
9 days ago
They offer ID photos specific for Chinese visa application. The wait time was 1 hr. I found their staff to be friendly and helpful.read more
Sammy Dawn
Sammy Dawn
23 days ago
Victor was very responsive and patient. He also gave good recommendations on how to get our print on canvas mounted on a wood frame. As i had absolutely no idea how things are done etc , his expertise helped make this job seamless! Thank you so much! To top it all, his prices are transparent and reasonable!read more
Charlotte Jackson
Charlotte Jackson
26 days ago
Wonderful experience. I first went into the store very tentatively, not sure if I ‘needed’ a custom made frame, however, having Victor’s consultative input on the different frame designs and customisable feature was so valuable. In the end Victor helped create a beautiful frame for my father in law’s memorial service sheets. As you can imagine, this was a sensitive thing to put in someone else’s hands but the team treated everything with such care and the finished product looks amazing.Thanks guys, would 100% recommend.read more
Simon Gould
Simon Gould
a month ago
#aboveandbeyond Victor and the Photoland team produced the most fantastic framed photo gift for me to surprise my partner with. They combined the half marathon medal and number with a photo from the finish line - the end product far surpassed my expectations . Real customer service, great communication - no wonder they are the only photo framing place in the CBD. I cannot recommend them highly enough. Thanks again Victor.read more
Wendy Smith
Wendy Smith
a month ago
Victor and Photoland are the best people I deal with - incredibly friendly, professional and good value. It's always such a pleasure to visit them. They've done so many jobs for me personally and professionally and there's never been a single mistake. Absolutely wonderful service. Plus they are good at rushing things through last minute. They have never let me down. Best service and range you can get. They totally know what they are talking about when it comes to framing.read more
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Google Rating
4.8
Based on 344 reviews
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